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Libraries Under Siege! By Puppets and Privitisation!

March 7, 2011 //


A great, educational video via PrivitizationBeast.org, a web-based rallying cry to stop corporate takeovers of libraries.

Here’s a snippet from a recent blog post:

Last year, Santa Clarita’s City Council rammed through a vote to privatize their library system with very little community input. Community members were understandably outraged, and attended several public hearings requesting more community involvement in the decision-making process. Instead of listening to residents, the City Council created a “Citizen’s Advisory Committee” to review Santa Clarita’s library system and its needs and make recommendations for moving forward with LSSI. The committee had no decision-making power, and was widely criticized as a thinly veiled attempt to silence critics.

Oh, but it gets better. The City Council invited LSSI executive Ron Dubberly to chair – or, technically, ‘facilitate’ – this committee. In other words, the committee created to advise on the city’s relationship with a private company is being controlled by that same private company. Dubberly has been President of LSSI’s Public Library Management Operations since 2008.[full post]

That’s madness and a little perturbing. Privatisation is not the best idea. There is no guarantee that privatising something will save costs. For example, last year the Ottawa city garbage workers were able to take away the trash at a cost lower than the lowest private-sector bid.

But, I don’t know if I totally agree with the slippery slope they lay out in the video. Used bookstores and cafés are not so onerous. In the case of cafés, there is an opportunity to build a locally focused business with a strong ethical aspects, such as a commitment  fair trade coffee, compostable cups, etc. Also, no one really is against paying for photocopies, a long standing revenue stream used to offset the cost of the photocopying service. Read the rest of this entry »

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Categories Library News, Public Libraries, Services, User experience

Licence Culture Wars! Shots from Around the Web!

March 4, 2011 //

Crafty Space Invaders

The fervour stirred up by the HarperCollins eBook policy is pretty amazing, and well, sort of overwhelming. Just check out the #HCOD Twitter stream for an idea about how much there is to sift through.

I found at least one satirical luddite manifesto (beware Skynet!). I’ve never gone in much for Swiftian hyperbole, but they’re out there. For my part,  I prefer more irreverent, practical approaches. I like Boing Boing’s recent post showing how well HarperCollins print books hold up after 26 loans. 

Even though there’s so  much out there, this repsonse from Library Renewal’s blog resonated with me:

Sure, we can be outraged.  But that’s not going to help anybody, and it does not help our institutions, or our partners, to adapt to changing market conditions. If we want to continue to have access to commercial content, we need to go to the table and make deals with publishers, creators, and rightsholders who will work with us…

So what can we do, if not take our ball and go home? Start making the case… The case that libraries of all sizes must develop the technical and political infrastructure to negotiate for and host digital content on our terms.  The case that the publishing industry as it now stands could walk away from libraries en masse tomorrow and come out smelling like a rose… and that such a move may be inevitable as the squeeze continues… and the case that we can’t buy our way out of this problem, even if we had the money. We need to invent our way out of this problem, and adapt to changing market conditions with solutions that work for patrons, for libraries, and for creators.[full post]

Absolutely. It was a good thing to read when other releases like the one from Steve Potash (OverDrive CEO) were getting the high school radical in me totally riled up. Potash concluded his post this way:

…We will protect your ability to make informed choices and we will work with you to set the direction and policies that serve your customers’ interests.[read the full message]

It’s basically caveat emptor, and since libraries are the buyers in this scenario, he’s telling us we should be wary. Not unexpected, it’s hardly what I wanted to hear from the rising-star intermediary between public libraries and licenced eBook content. Read the rest of this entry »

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Categories Book News, Library News, Public Libraries, Services, Technology

Licence Culture Wars – Who Benefits from the Subscription Economy

March 2, 2011 //

library closed

From Stephen’s Lighthouse:

The movement to subscription models has some benefits:

1. You’re not locked in forever (or until it wears out) as a purchase can sometimes do.
2. You have the opportunity to offload the ‘keeping up-to-date factor’ on things that need replacing too often at high initial cost (software, servers, devices, etc,) or upgrade with annoying rapidity (like software and phone models).
3. You want to spread your investment out evenly in the annual budget over many years instead of investing in risky decisions that have higher upfront costs and commitments to servers vs browser access.
4. You want to reduce the risk of making a poor decision and committing to one choice that may be overtaken by innovation, trends, competition, time and events.
5. Access to bigger collections at less cost per user annually (like with the periodical experience)
6. Aggregated relationships with book publishers as has happened with periodical article access and standardization of e-formats and metadata and OpenURL compliance, etc.
7. Bulk influence on copyright and licensing of larger assemblages of content (a la Tasini, etc.)
8. Etc.[full blog post]

The last “etc.” could stand for the benefit of being subject to easily changed (by the vendor) terms of use of agreements (c.f. my earlier post on the HarperCollins kerfuffle, a kerfuffle, it should be observed, that could include a great many other vendors).

In fact, though thoroughly optimistic, Abrams’ list is also very one-sided. It’s not hard to imagine why – he is the VP Strategic Partnerships and Markets for Gale Cengage.  EBook sales are his business.  Read the rest of this entry »

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Categories Library News, Public Libraries, Services, User experience, web tools

Crowd Sourcing Maps and Volunteer Geo-Information

February 8, 2011 //

Map of London

Hand-drawn map of London by Stephen Welter

The New York Public Library hosted a neat looking panel today.

Future Library: Socializing History with Maps, Hosted by The New York Public Library

Event Description:

Speakers:

  • Matt Knutzen, Geospatial Librarian at the New York Public Library
  • Alex Rainert, Head of Product at Foursquare
  • Jesse Friedman, Product Marketing Manager at Google Maps and Earth
  • Jack Eichenbaum, Queens Borough Historian[NYPL’s event listing]

It’s a shame when you hear about something interesting, and it’s too late, and it’s in another country. Where are the teleporters, already? Science, I’m looking at you

Moving on, it’s exciting to imagine maps being used like wikis.  It’s a field that has largely been dominated by businesses and advertising, but there is a lot of potential here for less commercial uses. OpenStreetMap is an open source project already doing this.

Other popular free(but not commercial free) resources, like Google Maps or Bing’s equivalent, can be an underused tools for pushing community information out to library users and visitors.

Imagine walkable or bikeable tours you could follow via smart phone, with info links, archival photos galleries, recorded personal testimonials, and other information. Online maps can be turned passing on community knowledge that is often lost or fragmented by .

Or arts walks. Or even digitally augmented literary scavenger hunts combining geo-caching and book releases.

Like most web-based tools, I’m pretty sure the most en-genius ideas haven’t been thought of yet. The opportunity is there for any locally minded persons who want to plant a few flags in the digital world.

Also, how cool would it be to be a Geospatial Librarian. I want one of those business cards!

***Addendum***

Stephen Welter’s portfolio site. Why not promote the analog approach?

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Categories Library Bric-a-brac, Public Libraries, Services, Technology, User experience, web tools

Do You See What You Need?

February 4, 2011 //

A great little info-graphic from Information is Beautiful (my favourite info-design site):

But, this is not necessarily a new concept (from the I.is B. post).

This structure has been around for a while. (In fact does anyone knows who first came up with it?). The only new thing is relating it to visuals. And giving it a nice font.

One interesting thing. If you visualise information without designing it, you often end up with a mush or a meaningless thicket.

A lot of times, as part of the reference process, “information” and “data” are considered enough to meet user needs, leaving the higher levels of the triangle to the user’s discretion.

As librarians increasingly become moderators or brokers of information, staking a claim on those higher tiers may be worthwhile. Information design can do a lot to achieve this.

Libraries are in the information sharing business, so considering how we present information visually is pretty important. I’m a big fan on the role design can play in representing complex ideas. The ability to take raw information and make it informative is something that makes good information design invaluable.

It may seem like a superficial concern, but information design is going to be more and more relevant.

The list is the simplest and most ubiquitous tool for returning information to users (be it via search engine, OPAC, or written lists of suggested titles).  Even tag clouds are essential elaborate lists, but they are moves in the right direction.

The drive towards the semantic web (one day, maybe?) will lead to increased  expectations from users.  Search tools and providers will  have to consider more complex and subtle contextual inputs. Because the results themselves will be increasingly nuanced, the dynamics of how this information is presented will be crucial.

I’ve really no idea about how this will turn out. But, since search engine results are essentially laid out the same now as in the 90s, I’d be open to any sort of evolution.

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Categories Library Bric-a-brac, Services, Technology, User experience, web tools

Libraries Under Siege! Pictures Worth Cash… Hopefully

January 24, 2011 //

save out library please

Faced with hard cuts from state funding, Floridian public libraries are making a dramatic effort to prove their worth to their communities.

The libraries are taking part in a statewide event, Snapshot: A Day in the Life of Florida Libraries, coordinated by the Florida Library Association. Other states have conducted similar programs but this is the first one in Florida, said Faye Roberts, the FLA’s executive director.
Libraries will gather statistics on customer usage, take photos of activities and collect comments from patrons. Roberts said her organization will use the results to remind elected officials of the importance of adequate funding for libraries.[Full article here]

This is a great. It has got every piece necessary to give a human side to what’s at risk when cuts to libraries are made.

And, if the most hard-hearted budgetary wonk’s heart won’t melt, they’ve got some numbers to help them:

Faye Roberts cited a recent study that found that libraries have an economic impact of $8.30 in public services for every $1 invested in them.

Is this enough?

When so many demands on state/provincial, municipal, and federal funding compete, public libraries need to show system-wide thinking to find ways to prove their worth. It’s a frustrating cause in the US, where state and municipal budgets are bound by law to not run a deficit.

The outcome is all too often lose-lose… which sucks.

Efforts like the Florida Library Association’s are what’s called for.But, libraries should not wait for Mr. Big Cuts to come knocking. I think most libraries should have something like this ongoing and in their back pockets. Now’s the time. Rally the staff! Rally the users!

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Categories Public Libraries, Services, User experience

UK Library Siege! Lame Comments from Semi-Important Bureaucrats.

January 17, 2011 //

Under Siege!
With all the the excitement around eReaders, eBooks, social media, and all the other innovations libraries are taking on, it’s easy to forget that public libraries are very much under siege.

From the Guardian UK:

Labour politicians and campaigners have condemned the head of the Museums, Libraries and Archives Council for suggesting that public libraries are primarily used by the white middle classes.
The controversial comments were made by Roy Clare, the council’s chief executive, who argued that the service should not be preserved in “aspic“… [full article here]

In the UK (and the US, too… and, well, lots of places), where austerity measures are gutting public spending. Public libraries and their patrons have to put up the good fight to keep branches open. Ridiculous, wrong-headed comments from government ministers do no good.

Read the rest of this entry »

Categories Public Libraries, Services, User experience

Are Libraries Faced with a Tyranny of Customization?

January 14, 2011 //

latte everywhere

Next week, I start a new job in a government library. As I bid farewell to the multi-national mega-chain retail cafe, I want to write a few posts about customer service and library user experience.

There was a recent Globe and Mail article about choice and customer experience. It boiled down to this:

A myth I often deal with is: “Our customers want lots of choices, and the ability to customize.”…

Big consumer myth No. 2 relates to customization, specifically to companies believing that customers want to customize products. This myth is tied directly back to the logic around consumer choice limitation as a good thing…

Offering your customers more choices, whether in products or features, and the ability to customize will likely not do them, or you, any favours. Having the courage to limit choice, and taking the time to create a personalization path, can create a more favourable customer experience, and may just increase your sales.[full article here]

Are libraries embracing too much customisation? Is this interfering with user experience?

Read the rest of this entry »

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Categories Public Libraries, Services, Technology, User experience
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