Archives for category: Technology

A great little info-graphic from Information is Beautiful (my favourite info-design site):

But, this is not necessarily a new concept (from the I.is B. post).

This structure has been around for a while. (In fact does anyone knows who first came up with it?). The only new thing is relating it to visuals. And giving it a nice font.

One interesting thing. If you visualise information without designing it, you often end up with a mush or a meaningless thicket.

A lot of times, as part of the reference process, “information” and “data” are considered enough to meet user needs, leaving the higher levels of the triangle to the user’s discretion.

As librarians increasingly become moderators or brokers of information, staking a claim on those higher tiers may be worthwhile. Information design can do a lot to achieve this.

Libraries are in the information sharing business, so considering how we present information visually is pretty important. I’m a big fan on the role design can play in representing complex ideas. The ability to take raw information and make it informative is something that makes good information design invaluable.

It may seem like a superficial concern, but information design is going to be more and more relevant.

The list is the simplest and most ubiquitous tool for returning information to users (be it via search engine, OPAC, or written lists of suggested titles).  Even tag clouds are essential elaborate lists, but they are moves in the right direction.

The drive towards the semantic web (one day, maybe?) will lead to increased  expectations from users.  Search tools and providers will  have to consider more complex and subtle contextual inputs. Because the results themselves will be increasingly nuanced, the dynamics of how this information is presented will be crucial.

I’ve really no idea about how this will turn out. But, since search engine results are essentially laid out the same now as in the 90s, I’d be open to any sort of evolution.

Palestine Line

The Boston Public Library has been developing a pretty amazing and eclectic photo gallery up on flickr, all stuff scanned from their archives and special collections.

I’m partial to the Travel Poster collection. There’s also impressive Match Cover and Stereograph sets.

SterographIt’s a pretty extensive (almost 17 000 items)  example of a library using popular social media software to push out parts of collections normally inaccessible to the average library visitor.

Also, it’s just plain neat.

Houdini scrapbook

latte everywhere

Next week, I start a new job in a government library. As I bid farewell to the multi-national mega-chain retail cafe, I want to write a few posts about customer service and library user experience.

There was a recent Globe and Mail article about choice and customer experience. It boiled down to this:

A myth I often deal with is: “Our customers want lots of choices, and the ability to customize.”…

Big consumer myth No. 2 relates to customization, specifically to companies believing that customers want to customize products. This myth is tied directly back to the logic around consumer choice limitation as a good thing…

Offering your customers more choices, whether in products or features, and the ability to customize will likely not do them, or you, any favours. Having the courage to limit choice, and taking the time to create a personalization path, can create a more favourable customer experience, and may just increase your sales.[full article here]

Are libraries embracing too much customisation? Is this interfering with user experience?

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legos gutenburg

One of my favourite CBC Radio shows, Ideas, has posted a podcast on the future of the book. It’s a round table discussion with perspectives from publishers, editors, and writers with, of course, a decidedly Canadian outlook.

Ideas host Paul Kennedy moderates a panel from the 2010Blue Metropolis International Literary Festival in Montreal.  Two publishers (Yvonne Hunter from Penguin Canada and Kim McArthur from McArthur Books) and an academic/author/blogger (Andrew Piper from McGill) discuss the uncertain future of an endangered species. [Listen here.]

This episode is a really good cross-section of the issues around the evolving world of eBooks, print books, and the push and pull between them.

A few things have got me to thinking.

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Digital Library Blog has reported that:

Despite some issues caused by a surge in activity, traffic, checkouts, and new user registration records were smashed over the Christmas holiday–all thanks to eBooks.

For the first time ever, eBooks out-circulated audiobooks at libraries’ ‘Virtual Branch’ websites. Audiobooks are still very popular and increasing in circulation, but this momentum for eBook downloads shows that the format has gone mainstream at libraries.[full article here]

The holiday spike in library checkouts of eBooks is cool, but not unsurprising considering that high-tech gadgetry like eReaders are popular gifts. For sure, people will always want to play with their new toys/tools right away. Read the rest of this entry »