Archives for category: User experience

Rule of Thirds

My weekly update came from LinkedIn today. Nowhere on the internet is a profile I more readily let languish. I’m not the only one.

Most of us are begrudgingly committed to LinkedIn because of the ongoing buzz as a job seach tool. Following the advice of the Internet, I need to spend that 45 minutes and update my LinkedIn profile. Afterall, not much looks worse these days than an out of date profile.

And, then what?

I find it hard to invest time in a social media tool that makes me feel like I need a tie and my interview face to use it. Not to mention, where do I find the time for it amongst my professional and personal responsibilities.

I’m not a full-time social media guru, after all. Like a lot of information professional, social media is important, but only one part of my professional reality. So, I’ve been thinking about a social media strategy that could work for me (and maybe you, too). Read the rest of this entry »

Via @NYPLMaps (New York Public Library’s Map Division).

Conductor: www.mta.me from Alexander Chen on Vimeo.

From Chen’s site:

Conductor turns the New York subway system into an interactive string instrument. Using the MTA’s actual subway schedule, the piece begins in realtime by spawning trains which departed in the last minute, then continues accelerating through a 24 hour loop. The visuals are based on Massimo Vignelli’s 1972 diagram.

A  mesmerizing way to re-present geographic information. It also reminds me of video games (gotta love SNAFU) I played back in the Eighties.

For anyone not hip to it, the NYPL’s Map Division has been tweeting an online map of the day. Cartographophiles (a word?)  like me can dig it. But, if one new map a day isn’t enough, why not look at their digital collection and drool.

A lonely man on the four square field.

A random lonely man on the four square field.

The below infographic has been bumping around (It came to me via Stephen’s Lighthouse, who got it here.).

four square growing

It’s good news for Four Square. Is it good news for us? Is it yet another social media time drain we have to adopt to survive online?

At the moment, I personally don’t really get Four Square. Why would someone want to be mayor of a retail outlet, like Starbucks or wherever?

In that light, Four Square looks like a thin game layer draped over an overt marketing carrot-and-stick. Looking at the top check-ins that the infographic lists, it’s clear that Four Square wants to make sure businesses see the value.

Four Square could be a new outlet for vacuos, vain consumer culture. But, that’s what people we were saying about Twitter a couple short years ago.

As one friend noted, Egyptians are using the Internet to free their country and we’re using it to show we went to Wendy’s. That’s the point. It took a few years for people to find ways to do such impressive things with  Twitter and Facebook.

I may not start my Four Square account this weekend. I’m still not completely sold on Twitter (but it’s growing on me). There is a part of me that will try anything (at least for a while) once I have the time.

Should libraries get in on Four Square?

There are so many competing social media demands, that taking on a new platform can drain other efforts. It’s important to weigh the cost/benefits of getting involved and to develop a manageable, adaptable, and achievable strategy.

Librarians are already hatching ideas and talking about it.

 

Map of London

Hand-drawn map of London by Stephen Welter

The New York Public Library hosted a neat looking panel today.

Future Library: Socializing History with Maps, Hosted by The New York Public Library

Event Description:

Speakers:

  • Matt Knutzen, Geospatial Librarian at the New York Public Library
  • Alex Rainert, Head of Product at Foursquare
  • Jesse Friedman, Product Marketing Manager at Google Maps and Earth
  • Jack Eichenbaum, Queens Borough Historian[NYPL’s event listing]

It’s a shame when you hear about something interesting, and it’s too late, and it’s in another country. Where are the teleporters, already? Science, I’m looking at you

Moving on, it’s exciting to imagine maps being used like wikis.  It’s a field that has largely been dominated by businesses and advertising, but there is a lot of potential here for less commercial uses. OpenStreetMap is an open source project already doing this.

Other popular free(but not commercial free) resources, like Google Maps or Bing’s equivalent, can be an underused tools for pushing community information out to library users and visitors.

Imagine walkable or bikeable tours you could follow via smart phone, with info links, archival photos galleries, recorded personal testimonials, and other information. Online maps can be turned passing on community knowledge that is often lost or fragmented by .

Or arts walks. Or even digitally augmented literary scavenger hunts combining geo-caching and book releases.

Like most web-based tools, I’m pretty sure the most en-genius ideas haven’t been thought of yet. The opportunity is there for any locally minded persons who want to plant a few flags in the digital world.

Also, how cool would it be to be a Geospatial Librarian. I want one of those business cards!

***Addendum***

Stephen Welter’s portfolio site. Why not promote the analog approach?

A great little info-graphic from Information is Beautiful (my favourite info-design site):

But, this is not necessarily a new concept (from the I.is B. post).

This structure has been around for a while. (In fact does anyone knows who first came up with it?). The only new thing is relating it to visuals. And giving it a nice font.

One interesting thing. If you visualise information without designing it, you often end up with a mush or a meaningless thicket.

A lot of times, as part of the reference process, “information” and “data” are considered enough to meet user needs, leaving the higher levels of the triangle to the user’s discretion.

As librarians increasingly become moderators or brokers of information, staking a claim on those higher tiers may be worthwhile. Information design can do a lot to achieve this.

Libraries are in the information sharing business, so considering how we present information visually is pretty important. I’m a big fan on the role design can play in representing complex ideas. The ability to take raw information and make it informative is something that makes good information design invaluable.

It may seem like a superficial concern, but information design is going to be more and more relevant.

The list is the simplest and most ubiquitous tool for returning information to users (be it via search engine, OPAC, or written lists of suggested titles).  Even tag clouds are essential elaborate lists, but they are moves in the right direction.

The drive towards the semantic web (one day, maybe?) will lead to increased  expectations from users.  Search tools and providers will  have to consider more complex and subtle contextual inputs. Because the results themselves will be increasingly nuanced, the dynamics of how this information is presented will be crucial.

I’ve really no idea about how this will turn out. But, since search engine results are essentially laid out the same now as in the 90s, I’d be open to any sort of evolution.

Return your books

Return Your Books, Son.

Apparently, the Chapin Memorial Library in Myrtle Beach has been flexing its legal muscle:

Some people in Myrtle Beach owe money to Chapin Memorial Library, the city’s only library. In some instances it has reached to a point where police have to serve warrants.

The warrants are referred to as courtesy warrants according to the City of Myrtle Beach Police department but the problem deals, in great part, to a lack of courtesy.

Police said people check out books and videos and despite written requests from the library to return them, the patron ignore those requests.

“If they are not returned then it’s considered a larceny by South Carolina law and it is treated as such,” said library director Briget Livingston, “It’s not for someone who owes us a dollar, this is for someone who as not returned many many materials at least $50 worth.”[full article]

Courtesy warrant? It’s probably a courtesy they send the cops and not this guy.

I wonder if this is good press for libraries where many are struggling to justify themselves in increasingly stringent times? Are issuing warrants like this an unnecessarily visible action? Could this pressure on delinquent users be done better, so that it stays off the oddball news sections.

I was going to get my PhD in English Literature at one point. It didn’t work out. I’m much happier being a librarian.

The video is via xtranormal, which offers tools for throwing together short animated videos for the web. Basically, if you can type, they say, you can make a movie. It’s pretty easy.

Is anyone using this for online book talks or web tutorials? It could be a great way to spice up your library site/blog.

I made the video below in about 5 minutes.

save out library please

Faced with hard cuts from state funding, Floridian public libraries are making a dramatic effort to prove their worth to their communities.

The libraries are taking part in a statewide event, Snapshot: A Day in the Life of Florida Libraries, coordinated by the Florida Library Association. Other states have conducted similar programs but this is the first one in Florida, said Faye Roberts, the FLA’s executive director.
Libraries will gather statistics on customer usage, take photos of activities and collect comments from patrons. Roberts said her organization will use the results to remind elected officials of the importance of adequate funding for libraries.[Full article here]

This is a great. It has got every piece necessary to give a human side to what’s at risk when cuts to libraries are made.

And, if the most hard-hearted budgetary wonk’s heart won’t melt, they’ve got some numbers to help them:

Faye Roberts cited a recent study that found that libraries have an economic impact of $8.30 in public services for every $1 invested in them.

Is this enough?

When so many demands on state/provincial, municipal, and federal funding compete, public libraries need to show system-wide thinking to find ways to prove their worth. It’s a frustrating cause in the US, where state and municipal budgets are bound by law to not run a deficit.

The outcome is all too often lose-lose… which sucks.

Efforts like the Florida Library Association’s are what’s called for.But, libraries should not wait for Mr. Big Cuts to come knocking. I think most libraries should have something like this ongoing and in their back pockets. Now’s the time. Rally the staff! Rally the users!

Really... what DID we doGround breaking computer graphics in your music video are just not enough to make people feel the love anymore.

From CBC.ca:

The 1980s song Money for Nothing by the British rock band Dire Straits has been deemed unacceptable for play on Canadian radio.

In a ruling released Wednesday, the Canadian Broadcast Standards Council says the song contravenes the human rights clauses of the Canadian Association of Broadcasters’ Code of Ethics and Equitable Portrayal Code…

Last year, a listener to radio station CHOZ-FM in St. John’s complained that the ’80s rock song includes the word “faggot” in its lyrics and is discriminatory to gays…

A CBSC panel concluded that the word “faggot,” even if once acceptable, has evolved to become unacceptable in most circumstances.

The panel noted that Money for Nothing would be acceptable for broadcast if suitably edited.[source]

Hot on the heels of the muckitymuck about Huck Finn’s vocabulary, Canada finds itself facing a similar (if less literary) debate.

Read the rest of this entry »

Have you returned your library books

Yesterday, I paid my overdue fines. I’ll be honest. It was a lot. It was enough to warrant the kindness of the staffer who graciously did not say aloud what I owed.

It’s not that the Ottawa Public Library’s fines are too high. They are, from what I can tell, on average. Some libraries, like the Chicago PL charge less. That’s not the point.

I don’t want to do away with fines, as some people would argue. But, is there another way? Read the rest of this entry »